I build AI products that people actually adopt.

I own the agentic workflows behind Amazon Quick Suite, our generative AI cowork platform for enterprises. More than 10,000 Amazon employees now use the workflows I shipped. I run discovery straight with C-suite stakeholders, validate demand before we spend engineering, and treat proof-of-concept adoption as the signal for what earns a place on the roadmap. That discipline pushed prototype-to-production adoption to 70% and turned a stuck 30% portfolio win rate into 45% over two quarters.

I led Mission Cloud's first SaaS product from zero to one. It gave AWS enterprise customers real-time visibility into their cloud spend and automated recommendations to act on it. The optimization engine, Mission Cloud Score, cut customer AWS costs by 22% on average and lifted CSAT to a 92% rolling average. The proactive features reversed an 8% churn trend and kept 80% of at-risk customers, which is the part I am proudest of, because it meant we had built something people relied on.

Earlier, at Amadeus, I built a hotel loyalty portal from scratch and rebuilt the guest management system behind it. Wiring it into booking systems and third-party apps lifted loyalty signups 22% globally. The $30M phased UX overhaul I led pushed customer retention from 74% to 89%, and a new drag-and-drop email tool raised open rates by 41%.